FAQ's & Policies

Kia Rae Jewellery is a online shop located out of Saskatoon, Saskatchewan 
What is your shipping time?
We generally process orders within 1-2 days (excluding shipping time).
Our standard shipping is with Canada Post by Lettermail. We also offer an expedited option with tracking for quicker delivery. Our shipping times are listed at check-out.
*Note: Delivery standards do not apply to northern regions and remote centres.*
We offer worldwide shipping- prices vary. 
Local Pick-Up 
If you are located in Saskatoon and want to save the shipping, you may select "SASKATOON PICK-UP" as your shipping option. We are located in the Rosewood area. We will contact you via email to let you know your order is ready and the address of pick up. You may contact us through email, Facebook or Instagram if you have any additional questions. 
Order Receipts/Gifts
I do not print off an order confirmation sheet (saving the extra recycling). If your order is being shipped as a gift, I have small cards I use for gift orders that I fill out with to/from and there is room for a small note if you'd like to add to it. Please leave a note in the cart letting me know what you'd like the card to say.
What is your return/exchange policy?
All items are handcrafted, so at this time we do not offer refunds. If there is a flaw in the product, we will gladly offer an exchange on unworn merchandise within 30 days of purchase. All sales are final.
Do you offer repairs?
Yes. Items in need of adjustments, repairs, restringing or a new chain will have a service charge ranging from $5-$20 based on the nature of the repair. There will also be a $3 shipping fee to have the item returned. Fees will need to be paid prior to work being completed.
How do I care for the jewellery?
Most items are brass based with plating, use a soft dry cloth to buff and make items shine like new. Please don’t use chemical cleaners. Store items in a dry place (like a plastic bag).
Are your items waterproof?
No. Keep the items clear of water and moisture, do not store in a bathroom. Salt water, pool water & our regular water contains minerals and chemicals that can be damaging to any type of jewellery. Keep your jewellery dried and stored in the plastic bags when not being worn.
Do you offer Wholesale?
We do -- we love our retailers! Drop us an email at shopkiarae@gmail.com. We will send you further information and we can get you set up.

Thank you for supporting Kia Rae Jewellery!